My Order Arrived in a Box Shipped From China. Is the Product Counterfeit?

Only UGG By You custom orders ship from China. All of our standard orders will ship from California. While we do have overseas manufacturing, all products are shipped to the US where it goes through our quality control process. Our manufacturing facilities are strictly controlled under US labor regulations. Once you have received counterfeit product it is often extremely difficult to obtain a refund. Essentially, because you ordered a product and received a product, you may have a difficult time trying to dispute the charge with your credit card company. UGG cannot help you with any credit card disputes for counterfeit product.